managing difficult conversations course

Transform your frustration

towards ‘difficult patients’

into compassionate connection

Coming Soon!

Dying patients can sometimes come across as uncooperative, and this can make an already difficult job even more difficult.

Understanding them correctly will eliminate all the unnecessary struggle and it will make you fall back in love with your job.

Many healthcare professionals are well trained and experienced in their discipline. They know how to help a patient feel better physically.

They think they are going to say the wrong thing and make patients more upset. Some other times, they feel helpless when a patient turns down the care they offer to them.  

They end up bottling up their frustration and fears because they think they shouldn’t feel this way. They start thinking they are the problem and this can be a slippery slope towards burnout. As a result, they are not available to care for their dying patients as they deserve.

The truth is 

understanding your patients correctly 

can completely shift the way you feel immediately

Suddenly, a stubborn man who will only have it his way can turn into a fragile old man who is scared of not having any control over his life. 

As a result, you stop feeling like you are banging your head against a brick wall and replace it with the heart-warming, caring attitude of supporting him in making choices that give him some sense of control.

Fore many years, I have been teaching healthcare professionals like you how to forge a deep connection with their patients.

Most courses on this topic focus on communication skills and focus on developing empathy. This is incredibly important, but you know as well as I do that it is the diagnosis that determines the treatment.

In other words, learning different forms of treatment is useless unless you can understand what is going on for your patient and what they need what they need.

So why would it be different when it comes to emotions and communication?

In order to communicate effectively and uniquely with each patient, you really need to understand their emotions, where they come from and what they need, and this is going to decide whether you make it or break it.

In this course, you are going to learn to understand the internal world of the patient in a very practical way. Behaviour, however logical or illogical, stems from the way a person feels and this, in turn, stems from the way they perceive the world. The material in this course will help you understand the uniqueness of every patient and, it will walk you through the different elements of communication, so you can apply them to meet your patients’ particular needs. This will help them open up with you and build a strong rapport that will significantly improve your care.

Inevitably, as you get good at having dying patients open up about their feelings, you will find that many of them disclose suicidal feelings to you. This course contains a whole section on this topic that will give you the tools to do a thorough suicide risk assessment confidently and without fear.

On top of this, this course includes a whole section on self care that will help you increase your resources to have a fulfilling working life.

Working in End of Life is a real privilege but , unfortunately, many can’t see this because they misread their patients’ behaviour and this leads to unnecessary struggle and frustration.

Don’t let yourself be one of them!

 If you want to transform your fears and feeling of overwhelm into confidence, effective communication and satisfaction enrolling on this course now.